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We have always been concerned to preserve your privacy and your personal data, in accordance with Belgian and European legislation on the subject.
All personal information that you provide through our various services (online, via paper forms, by e-mail or by any other method) is treated in a completely confidential manner.
This Privacy Policy applies to all services, products and applications that we offer, with the exception of any other products, applications or services that are governed by separate privacy policies that do not incorporate the provisions of this Privacy Policy.
This Privacy Statement provides a record of the treatments we perform and is intended for all users of our websites or social network pages or services.
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Types of data collected
This personal data may include, as appropriate :
Circumstances in which data is collected
Your personal data is collected when you use one of our online services, or in our presence, or in the presence of one of our partners or delegates.
Subject to applicable laws, the collection is made either electronically, on paper or verbally in the following cases:
Certain personal data that may be requested from you is mandatory in order to achieve the purpose for which it is recorded. You will then be informed of the mandatory nature of the data collected.
In the event that we receive your personal data from a third party, we ask for your consent before any use is made of it.
Exclusion of sensitive data
We do not collect any sensitive data about you.
The data considered as sensitive are :
If such information is in any way disclosed to us, it will be deleted.
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General
Beyond the durations specified below, your data will only be kept to comply with our legal or regulatory obligations, or to enable us to establish proof of a right, an order or a contract.
We may also retain some of your personal data where we are required to do so by law or where we have a legitimate reason to do so, in particular if we believe that there has been fraud or a breach of our Terms of Use or Internal Regulations.
Newsletters
Your data will be kept until you request to unsubscribe.
When you unsubscribe, the email address will be kept in an opposition base/list in order not to solicit you in the future.
Information request
Your data will be kept for as long as necessary to achieve the purpose for which it was recorded.
Registration and participation in an event
Your data will be kept for the time necessary for the entire event and its closing.
However, your data may be retained if you request us to do so for future information or registration.
In the event that your registration/attendance is the subject of a contract or an invoice, the legal retention period is respected.
Contract / Invoicing management
This includes the management of the customer account, orders for products and services, service contracts, deliveries, invoicing, payments and their follow-up.
The data is kept for the legal retention period, i.e. 10 years after the order/contract is closed or after the last contact from the inactive customer.
In case of inactivity
With the exception of subscriptions to our newsletters, the personal data of people who have been inactive for at least 3 years are deleted from the register and placed in an exclusion database allowing us to justify our processing and its compliance with the regulations.
The term of 3 years is from the end of the execution of a contract or from the last contact with the person.
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YOUR CONSENTS
In order to receive our newsletters, you will have to give your consent on several points:
ON OUR PRIVACY POLICY
Your explicit approval is required to remain in compliance with the General Data Protection Regulations.
You must approve our privacy policy detailed in our privacy policy.
This approval is usually done through a checkbox. If you do not tick this box, the registration request will not be sent.
It is therefore in your interest to read our privacy policy.
ON THE USE OF YOUR DATA
By sending your request to subscribe to our electronic newsletters by means of a form, an email or a letter, and after having given your consent, you agree that your personal data entered will be used in the context of these newsletters.
ON THE PURPOSE OF OUR NEWSLETTERS
You must agree to receive articles, various information and commercial proposals from our company by email.
This acceptance is usually done through a checkbox. If you do not tick this box, the registration request will not be sent.
In the event that we offer to receive information or proposals from third-party companies, we indicate this in the form and we leave the choice to you.
ON THE POSSIBILITY OF UNSUBSCRIBE THAT IS AVAILABLE TO YOU
You must acknowledge that you have been warned that your unsubscription is possible at any time
HOW TO UNSUBSCRIBE
Your data will be kept until you request to unsubscribe.
When you unsubscribe, the email address will be kept in an opposition base/list in order not to solicit you in the future.
DATA RETENTION
Your private data and your consent will be kept until your unsubscribe request.
When unsubscribing, the email address will be kept in an objection database / list so that it will not be solicited from you in the future.
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Cookies are small text files stored temporarily or persistently on your device. Temporary cookies are deleted automatically when you exit your browser, while persistent cookies must be deleted manually through your browser settings.
Google Analytics Cookies
We use Google cookies, which are persistent cookies used primarily to create statistics for us and to improve our websites.
Google Analytics Cookies
We use Google cookies, which are persistent cookies used primarily to create statistics for us and to improve our websites.
Adobe Flash Palayer Cookies
For certain applications, we use Flash Player, which memorises the parameters, preferences and use of content using a technology similar to cookies, through an interface different from that provided by your browser software.
However, you can manage Flash Player content by accessing Flash cookie management tools.
Manage cookies
For your information, you should know that the EDAA (European Digital Advertising Alliance) allows you to accept or refuse cookies used by the companies included in their services. To do so, simply visit the EDAA website (https://www.edaa.eu/) using the browser you wish to manage.
On the other hand, you have the possibility to manage cookies in the parameters of your browser.
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In accordance with the General Regulations on Data Protection (RGPD), you have the following rights:
The right to information
No personal data about you will be used without your consent.
When we collect data, we specify the purposes for which we intend to use it.
In the event that we receive your personal data from a third party, we ask for your consent prior to any use.
The right of access
At any time, you can ask us to provide you with information about you.
Right of rectification
You can ask us to correct your inaccurate, incomplete, irrelevant or prohibited data.
Right of withdrawal
You can ask us to delete all or part of your personal data.
Right of opposition
You may object to the processing of your personal data, provided that you can give serious and legitimate reasons.
Important note concerning the right to object
The right to object is not admitted for processing operations necessary for the conclusion or performance of a contract or when the processing of your data is imposed by a legal or regulatory obligation.
How can you exercise your rights?
We will reply to you within one month of receiving your request.
With regard to our newsletters, you can unsubscribe by using the link provided for this purpose at the bottom of the page of each newsletter sent by us or by filling in the ad hoc form on our website for which you no longer wish to receive the newsletter.
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As part of a legal obligation or unlawful conduct
In accordance with legal obligations, we may disclose data to third parties when it is necessary to investigate, take action regarding illegal activities or suspected fraud, prevent situations that may involve potential threats to an individual's physical safety.
Similarly, if we believe, at our sole discretion, that your use of our sites, services or achievements, your attitude at an event or during the performance of a service, is incompatible with this document, with our Internal Regulations, with the General Terms of Use of our services or with any law or regulation, then we may communicate your personal data to the relevant authority.
In addition, in order to comply with a legal obligation to which we are subject, we may be required to transmit your information to the relevant Authority.
To a Member State of the European Union
Transfers of personal data between European Union member countries are now free.
However, under no circumstances will your data be used for purposes other than those described in this privacy policy and in the service contract.
On the other hand, we may use external services for online payments.
Outside the European Union
Your personal data may only be transmitted outside the European Economic Area to countries that provide data protection corresponding to that provided within the European Union.
Some countries have already been recognised as having an adequate level of protection by the European Commission.
For your information, you can consult the list of countries considered to provide an adequate level of protection on the European Commission's website (https://ec.europa.eu/info/law/law-topic/data-protection_fr).
Apart from these exceptions and cases governed by law, we do not transmit your personal data outside the European Union without your consent and on condition that the countries concerned are within the scope of the Privacy Shield / GDPR or are within the scope of clauses defined by the European Commission.
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It is obvious that there is no such thing as absolute security on the Internet.
Nevertheless, we implement appropriate and necessary administrative, technical and physical security measures to protect your personal data from accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
Similarly, we make every effort to protect your personal data that you have entrusted to us on paper.
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Our various websites may contain links to websites or social networks managed by third parties.
Our privacy policy does not apply to these.
We can therefore only advise you to consult the confidentiality policies issued by these third parties.
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Our privacy policy may be adapted to reflect changes in our services as well as any useful information received in the course of our business.
Our privacy policy will also be adapted in the event of any changes in the relevant legislation.
In the event of minor changes, you will be notified by a notice visible on our websites, indicating the date of the last update.
In the event of a major change, the persons who have entrusted us with their personal data will be notified personally by e-mail or by post.
Mélanie Englebin, bekroond door Gault & Millau, stelt voor om uw "chef-kok aan huis" te zijn door u een service aan te bieden "zoals in een restaurant". Deze dienst is beschikbaar voor een minimum van twee gasten. Lees meer...
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